The field of communications is evolving on a constant basis due to the diverse communication needs of enterprises. Modern Businesses are deploying numerous communication solutions to suit the varying needs of employees. The enterprises with branches at different locations are bringing all offices on the same network through various communication solutions. A solution that offers the flexibility of configuring, maintaining and monitoring multiple communication systems from a single location is becoming the need of the hour. IICONS Solutions provide pioneering telephony systems that address the communication woes of a growing enterprise/business.
Ease-of-Use, enhanced productivity and dependable performance are some of the advantages of IP-PBX Telephony systems. Versatile, feature-rich and carrier-grade telecom solutions are built on cutting-edge technologies.
Telecom Solutions including Unified Communications, IP-PBXs, Digital EPABXs, VOIP Gateways, GSM Gateways and IP Phones are marketed.

IICONS Telecom Solutions

IICONS organization to ease your work and give you communication convenience, Telecom solutions bring you Unified Communications that can manage communication on multiple devices located at multiple locations.

Moreover, these solutions can be integrated with traditional PBXs with the help of Media Gateways to make your legacy equipment work even in a growing enterprise. This facilitates our customers to gain greater control over their telephony systems, thus increasing productivity manifolds. IP Telephony system enhances business processes by unifying communication mediums to simplify the daily workflow. All in all, Telephony Systems is a combination of best in class IP desk phones, Unified Communication Severs and Centralized Management Servers designed specifically for all kinds of Modern organizations. These highly scalable solutions facilitate the future communication needs of the organization.

Types of EPABX Systems

EPABX enables easier communication in an organization. It is very useful office equipment through which multiple line extensions can be given from a single telephonic line. Different phone users can be managed from a single business phone line. The services of office equipment suppliers can be availed to make use of EPABX systems. EPABX stands for Electronic Private Automatic Branch Exchange. There are 4 different types of EPABX systems based on the technology involved.

1. Analog PBX

• Uses “phone–box” system through which many phones are connected through phone lines.
• Requires a person to operate the switchboard controlling the calls.
• Companies providing service –…………..

2. Digital PBX

• Sound converted to digital signal and sent on a channel through circuit switching.
• It is the way contemporary phone companies adopt to connect to callers.
• Companies providing service -…………………

3. IP PBX

• Phones are equipped with a network interface card and integrated into a network of phones.
• These are newer and less used than some of the older PBX systems.
• They are easily maintained, allow for applications to be added to them, and manage multiple simultaneous calls on a single network. As Voice over IP technology becomes more popular, these easy-to-maintain systems are being used more.
• A variant of IP PBX, called SIP PBX, exists which is used for multimedia communications on the same network.
• Service provider companies -……….

4. Hybrid PBX

• It is a digital PBX with IP PBX capabilities.
• Popular, as it allows users to have the best of both worlds.
• Older phones without a network chip can still be used, but they can also be upgraded to include network chips if the funds for an upgrade become available.
• Service provider companies -………………

The choice of the EPABX type has to be based on office needs and price affordability.

PBX functions

Functionally, the PBX performs four main call processing duties:
Establishing connections (circuits) between the telephone sets of two users (e.g. mapping a dialed number to a physical phone, ensuring the phone isn’t already busy)

Maintaining such connections as long as the users require them (i.e. channeling voice signals between the users)

Disconnecting those connections as per the user’s requirement

Providing information for accounting purposes (e.g. metering calls)

In addition to these basic functions, PBXs offer many other calling features and capabilities, with different manufacturers providing different features in an effort to differentiate their products. Common capabilities include (manufacturers may have a different name for each capability):

Auto attendant, Auto dialing, automatic call distributor

Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee’s name)

Automatic ring back, Call accounting, Call blocking, Call forwarding on busy or absence, Call park, Call pick-up, Call transfer, Call waiting, Camp-on, Conference call, Custom greetings, Customized Abbreviated dialing (Speed Dialing), Busy Override, Direct Inward Dialing, Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line), Do not disturb (DND)

Follow-me, also known as find-me: Determines the routing of incoming calls. The exchange is configured with a list of numbers for a person. When a call is received for that person, the exchange routes it to each number on the list in turn until either the call is answered or the list is exhausted (at which point the call may be routed to a voice mail system).

Interactive voice response

Music on hold, Night service, Public address voice paging, Shared message boxes (where a department can have a shared voicemail box), Voice mail, Voice message broadcasting, Welcome Message.

EPABX Manufacturers

In India, Multi-National Companies (MNC) as well as Domestic companies are key players in the business phone market. They are involved in manufacturing and supplying the EPABX system needs for organizations.